Shipping and Delivery

All weight loss injections and medication are dispensed directly from our US-based pharmacy in accordance with cold-chain transportation. It is packed by a dispenser in discreet packaging using the correct insulated materials and ice gel backs to ensure it reaches you at the correct temperature range. It is shipped to your given address using a tracked service for next-day delivery, or for NI and Channel Isles tracked two-day delivery.

We aim to approve and dispatch your order within 24 hours of placing the order. This does not include weekends or bank holidays. To comply with cold-chain requirement, orders are shipped Monday to Friday in order to reach you within 24-48 hours. For example, if you place an order on Friday 12pm, it may be dispatched on Monday the following week and delivered to you on Tuesday.

Orders will have to be signed for, so please ensure someone is at your given shipping address to receive the order on the day of delivery. Pro Weight Loss Clinic will not be liable for any replacements due to missed deliveries. If your parcel is returned back to us due to repeated missed delivery attempts, we will not issue a replacement or refund.

If you would like your order shipped at a particular day then do let us know by email and we would be happy to dispatch it on another day.