FAQs

To place an order with us you will need to create an account. As an online healthcare provider, we have to follow strict guidelines, part of which require us to maintain accurate and concise customer profile records that are managed and secured within our website. The data you provide is only viewed by the relevant healthcare professionals and team members when necessary to dispatch your order and is stored in accordance with GDPR. You cannot order a prescription only medication on our website without registering and completing an online consultation form.

All medication is purchased directly from the manufacturers authorised US distributor and stored at our US based GPhC registered pharmacy. It is then dispensed to you directly from the pharmacy once your consultation is approved by a member of the Prescribing team.

After you complete your online consultation, select products and make the payment, our prescriber will go through your consultation in detail and may phone you to ask further questions in order to determine whether the medication is suitable. Simultaneously, I.D and age verification checks will also be carried out in the background.

If the prescriber does not approve your prescription for any reason, or if the age verification checks are not successful, you will be issued with a full refund immediately.

All weight loss injections and medication are dispensed directly from our US-based pharmacy in accordance with cold-chain transportation. It is packed by a dispenser in discreet packaging using the correct insulated materials and ice gel backs to ensure it reaches you at the correct temperature range. It is shipped to your given address using a tracked service for next-day delivery, or for NI and Channel Isles tracked two-day delivery. Please ensure someone is at the address to receive the medication.

Please see our ‘shipping terms & conditions’ for more information.

No, you cannot buy any prescription-only medication without a prescription. To order your weight loss medication from our clinic, you will need to fill in an online / remote consultation form for all orders. Once your form has been checked by one of our Prescribers, they may contact you to verify your details and possibly ask you some more detailed questions. Once they determine you are eligible for treatment, a prescription will be generated for you and dispensed from our pharmacy.